The Bolognese are among the most efficient and hospitable of Italy's inhabitants and punctuality is respected. Normal business hours are 0900-1800. Business cards are commonly exchanged by way of introduction. Smart dress is appropriate, as is a high degree of formality - business visitors should always refer to Italian associates as Lei (the polite form of tu), unless informed to do otherwise. Although many executives speak French and English, it is best for visitors to conduct business in Italian, if possible. Personal relationships are extremely important in business and Italians always appreciate a visitor who tries to speak their language, however poorly. Small talk is an essential part of any business meeting and leisurely lunches are a welcome element of Bolognese business. Although these tend to be pretty formal, business lunches can be peppered with alcohol. Dinners are less formal, although invitations to homes are not common.