A certain degree of business formality is expected in Brussels. It is wise for business visitors to confirm meetings in writing and arrive punctually, armed with business cards and wearing a suit - with a tie for men. Companies are hierarchical and as many managing directors do not delegate, it is advisable to go straight to the top. Standard office hours are Monday to Friday 0830-1730.

On introduction, you should address colleagues with their surname, respecting any professional or academic qualifications. English is the standard language of business. Personal relationships are important, so relaxed lunch meetings help develop trust - a stage that must be reached before decisions are made. In Brussels, it is common for business colleagues to be invited for an apéritif, followed by dinner at a nice restaurant, although usually not at the first meeting.