Business Etiquette

Oslo

Business Etiquette

Norwegians are fairly informal in dress, but a smart business suit is advisable for meetings. It is customary to shake hands with everyone present, on arrival and departure. Punctuality is important. Appointments should be made well in advance and adhered to. Business cards should be exchanged after the preliminary introductions, after which it is straight down to business. 

Norwegians are direct and ready to negotiate, with the minimum of small talk. Trust is important and, in negotiation, Norwegians are less likely to indulge in tactical dealing and will be more interested in the facts of the product than in personality or social skills. Visitors should make a fair pitch with room for a little adjustment but not produce an initial offer that could subsequently be seen as a negotiating tactic, as this may be perceived as dishonest.

Business hours are normally Monday to Friday, 0800 to 1600, with employees leaving their offices promptly, to return home for middag (dinner), normally eaten at around 1700 or 1800. However, an invitation to either dine out or eat at the home of a business colleague will normally be scheduled slightly later. Luncheon is not a Norwegian custom - they take a short break for a snack at around 1100-1130.

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