Conditions for Sale of Goods

These conditions relate to goods supplied to you by or on behalf of Columbus Travel Media Limited through the worldtravelguide.net website or as a result of any other method of distance selling. Please read these conditions carefully before using the website or before purchasing any goods from us by any other method of distance selling. By using the website, or by offering to purchase goods from us by any other method of distance selling, you signify your agreement to be bound by these conditions. In addition, you will also be subject, where indicated, to our Conditions of Use found on the website.

1. The contract between us and you

Your order is an offer to buy the goods from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to the delivery address. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment the goods are dispatched, a contract will be made between you and us.

2. Availability

Any information we supply to you about the availability of goods is an estimate only. We cannot be more specific about availability. If we give a dispatch estimate, it will not be a guarantee of the dispatch time and should not be relied upon as such. As we process your order, we will inform you if any goods you have ordered turn out to be unavailable. If for any reason we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3. Prices

Prices payable for the goods that you order will be made known to you before you place your order and will be confirmed to you in our invoice. Prices are in pounds sterling unless otherwise stated. If, by mistake, we have under-priced an item we will not be liable to supply that item to you at the stated price even if you have already paid our invoice and we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. If your order is cancelled for any reason before we have dispatched the goods, we will refund any sums paid by you to us for the goods.

4. Duties and Taxes

All our prices are expressed inclusive of any VAT payable unless otherwise stated. When ordering goods from us for delivery overseas, you may be subject to import duty and taxes which are levied once the goods reach the overseas destination. Any additional charges for such duties and taxes, whether for customs clearance or otherwise, must be borne by you. We have no control over these costs and cannot predict what they will be. If you are an overseas customer, you should check with your local customs office before placing the order with us.

5. Payment

You must make payment in full to us before we will dispatch the goods to the delivery address. If required by you, we will issue you with an invoice prior to payment and, in any event, upon payment we will issue you with a receipted invoice. We will accept payment in pounds sterling, US dollars, Canadian dollars or euros. We will agree the currency with you before the goods are dispatched and, if applicable, the conversion rate against pounds sterling.

6. Delivery

Delivery of the goods will be made to the address specified by you in your order.

7. Returns

7.1

If you want to return the goods to us for any reason, please contact our book sales department, on (0044) (0)208 228 1300 or at booksales@columbustravelmedia.com, and we will tell you the address to which you should return the goods.

7.2

If you want to return the goods to us because they are damaged, you must notify us within seven (7) working days of delivery. We will arrange for collection of the goods from you. We will inspect the goods upon receipt and, at our expense, send you a replacement if we agree the goods were damaged.

7.3

You have the right to cancel the contract with us and return the goods to us if, within seven (7) working days of the goods being delivered, you give us written notice of your wish to cancel. Such a notice can be given to us by letter, email or fax. If you do this, we will (within thirty (30) days) refund all sums paid by you to us for the goods. If you cancel in this way, you will be responsible for the cost of returning the goods and the goods must be returned in original condition. You must return the goods in secure packaging and to the address we give you when you contact us in accordance with paragraph 7.1 above. If the goods are not received back from you we may arrange for collection of the goods from you at your cost.

8. Complaints

Please write to us at Columbus Travel Media Ltd, 5th Floor, South Tower, 26 Elmfield Road, Bromley, Kent. BR1 1LR. United Kingdom if you have any complaint about the goods or our service in supplying the goods to you.

Version 1
(September 2009)
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