San Juan Luis Muñoz Marin International Airport Guide (SJU)
Major upgrades to both terminals are currently underway, which will eventually enhance all aspects of the airport. In the meantime, the work may cause minor inconveniences to passengers.
The main information centre (tel: (787) 253 2329) is in Terminal B near the ticket desks. A tourist information office is located in Terminal C (tel: (787) 791 1014) and a Traveller’s Aid desk can be found on the first level of Terminal D.
There are only two terminals at Luis Munoz Marin Airport and these are a short walk away from one and other. Confusingly, however, the airport has five concourses which it describes as terminals. If you get puzzled, ask a member of staff.
From San Juan, take Highway 26 (Expreso Ramón Baldorioty de Castro) towards Carolina, then follow the signs.
There is a ground transportation information desk at San Juan Luis Muñoz Marín International Airport, which gives information and books tickets for all types of travel.
Bus:Regular local buses (www.dtop.gov.pr) and airport shuttles run to San Juan, where there is a ferry service from Pier 2 across the bay to Catano. The journey time to San Juan is about 45 minutes, and the single fare is US$0.75.
Taxi:Taxis are available from the first level of each terminal (journey time to San Juan: 30-45 minutes, fare about US$25). Puerto Rico has both ordinary taxis and taxis turisticos – the latter, which are painted white with a logo, have a special knowledge of tourist areas and charge set rates depending on zones.
There is a bank on the second level (Departures) of Terminal D. ATMs can be found in all concourses.
There is a post office on the first level of Terminal D (Arrivals). Public telephones are located throughout the airport. Wi-Fi access is available in some restaurants and cafés.
A concentration of restaurants, bars and fast-food outlets can be found on the second level (Departures) of Terminals B, C and D; snack bars are available in all terminals and at some gates.
Shops are also mainly on the second level of the main terminal complex (Departures). Duty-free shopping is available at gate 9 and between gates 2 and 3.
Baggage handling assistance and porter facilities can be found in the main terminal building. Luggage sealing services are available in all concourses, and free porterage (tips required) is available. There is also a left luggage facility (tel: (787) 791 3371). Lost and found service is provided by the police office in Terminal E.
Facilities for frequent flyers and those on business are located at the American Airlines Admiral's Club in Terminal D, including free local calls, photocopying and fax service and FedEx drop off. Other executive lounges include the Delta Airlines Crown Room in Terminal B and the United Airlines President's Club in Terminal C.
Meeting space and a business centre are available in the San Juan Airport Hotel (tel: (787) 791 6000; www.airporthotelpr.com) and at the Courtyard Isla Verde Beach Resort (tel: (787) 791 2553; www.sjcourtyard.com), which has four meeting rooms and a fully equipped business centre.
Facilities for the disabled include lifts, ramps, people movers, TDD telephones, disabled toilets and dedicated parking spaces. Travellers should contact the Traveller’s Aid desk on the first level of Terminal D for assistance, but passengers requiring wheelchairs and special assistance should contact their airline prior to travel.
Long- and short-term parking (around 2,000 spaces) is available in the multistorey car park adjacent to the terminals. A free waiting area is available for drivers meeting arrivals.
Car hire companies at San Juan Luis Muñoz Marín International Airport include: Avis, Budget, Charlie, Dollar, Hertz, National and Thrifty. Desks are located in each terminal but these companies can also be contacted via the courtesy telephones in the arrivals areas.