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London Heathrow Airport Guide (LHR)

Airport info
Code: LHR
Address:
Nelson Road, Hounslow, Middlesex, TW6 2GW, United Kingdom
Location:

London Heathrow Airport is located 24km (15 miles) west of central London.

Number of terminals: 5
Telephone:
0844 335 1801.
Timezone: GMT +1:00
London Heathrow Airport map

Here you'll find essential information on London Heathrow Airport, including contact details, airport transfer facts, details of airport facilities, and how to get there.

Airport news: 

Terminal 2, which is currently closed for a complete reconstruction, is scheduled to be completed in 2014. It will then be Heathrow's main hub for Star Alliance operators. A temporary terminal building has been built for the London 2012 Olympic and Paralympic Games, for use solely by athletes. Plans are also in place to reconstruct Terminal 1 by 2019.

Information: 

Information desks are located in the arrivals areas of Terminals 1, 4 and 5, as well as in the check-in area of Terminal 3. Help points, equipped with airport maps and courtesy telephones, are located throughout the terminals and car parks.

Transfer between terminals: 

Terminals 1 and 3 are within walking distance of each other, via underground walkways. Transfers between Terminals 1 and 3, and Terminals 4 (journey time: 8 minutes) and 5 (journey time: 12 minutes), which are located on the south and west sides of the airport respectively, are free on the Heathrow Express train or shuttle bus.

Driving directions: 

Terminals 1 and 3 can be reached via M4 (junction 4), M25 (junction 15), and A4. Terminal 4 is reached via the A30 and M25 (junction 14). For Terminal 5, exit at junction 14 of the M25 and follow the Western Perimeter Road.

Public Transport

Public transport rail: 

Rail: The Heathrow Express (tel: 0845 600 1515; www.heathrowexpress.com) non-stop train service links London Heathrow Airport to London Paddington Station every 15 minutes (journey time: 15-20 minutes; fare: £18). A cheaper option from Paddington is the twice-hourly Heathrow Connect (tel: 0845 678 6975; www.heathrowconnect.com), which stops at intermediate stations (journey time: 25 minutes; fare: £9.10 single). For national rail travel information, contact the 24-hour National Rail Enquiries line (tel: 0845 748 4950; www.nationalrail.co.uk).

Underground: London Heathrow Airport is on the London Underground (tel: 0845 330 9880; www.tfl.gov.uk) network. Separate stations for Terminals 1 and 3, Terminal 4 and Terminal 5 are located on the Piccadilly Line, which can take passengers into central London (journey time: 50 minutes; fare: £5.30 – discounted when using an Oyster Card).

Public transport road: 

Bus: Numerous local buses (tel: 0845 300 7000; www.tfl.gov.uk) stop at the central bus station (between Terminals 1 and 3) as well as at Terminals 4 and 5. At night, the N9 bus service operates to central London.

Coach: Coaches connect London Heathrow Airport to more than 500 destinations throughout the UK. National Express (tel: 0871 781 8181; www.nationalexpress.com) is the major service provider.

Taxi: London's licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Taxis can be booked in advance via Heathrow Taxis (tel: (020) 8970 7999; www.heathrowtaxis.org). The journey time to central London is around 60 minutes and the fare approximately £80, depending on traffic conditions.

Terminal facilities

Money: 

There are numerous ATMs and bureaux de change facilities in all terminals (both pre- and post-security).

Communication: 

There is a post office in Terminal 3; postboxes and stamps are available in every terminal. Card- and coin-operated public telephones can be found in the main areas of each terminal and mobile telephone charging kiosks are located in the departure lounges. Internet access is available via a paid-for wireless service and at fixed stations in all terminals.

Food: 

There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout London Heathrow Airport.

Shopping: 

There is a wide variety of shops in each terminal, including duty-free outlets (for those travelling outside the EU), electrical shops, newsagents and designer outlets. There are pharmacies in all terminals; the chemists in Terminals 1 and 5 dispense prescriptions.

Luggage: 

Left-luggage offices can be found in each terminal, while lost property can be reclaimed from the Airport Lost Property offices (tel: 0844 824 3115) in Terminals 3 and 5.

Other: 

Other facilities at London Heathrow Airport include: a multifaith chapel (between Terminals 1 and 3), showers (post-security in Terminals 3 and 4), spas (in Terminal 3 and Terminal 5) and an art gallery (Terminal 5).

Airport facilities

Conference and business: 

Extensive meeting and conference facilities are offered by the larger hotels in and around the airport, including the Sofitel London Heathrow (tel: (020) 8757 7777; www.sofitel.com) at Terminal 5. There are several airline, business and executive lounges in all terminals; these include the Servisair lounges in Terminals 1 and 3 and the No.1 Traveller lounge in Terminal 3, which are open to all travellers for a fee.

Disabled facilities: 

Special assistance (tel: 0844 335 1801) is available for disabled passengers at various help points throughout the terminal buildings and car parks. Among the facilities are wheelchair-accessible telephones, text telephones and induction loops; a Minicom information line is available for the hard of hearing (tel: (020) 8745 7950). Reserved seating and disabled toilets are available in all terminals, while disabled car parking is also available at designated spaces. Passengers requiring wheelchairs should contact the individual airlines prior to travel; porters are available to help with wheelchair and baggage assistance.

A wheelchair-accessible bus service (tel: (020) 8757 2926) operates between all terminals and the central bus station. The Heathrow Express, black taxis and many bus and coach operators provide facilities for wheelchairs.

Car parking: 

There is a range of car parking options at London Heathrow Airport. Each terminal has its own short-stay car park; this option is recommended for stays of up to five hours. Long-stay car parks are offered by a number of operators, including NCP (tel: 0845 050 7080; www.ncp.co.uk) and Purple Parking (tel: 0845 450 0808; www.purpleparking.com), as well as the airport itself; these car parks are linked to the terminals by a courtesy shuttle bus. Bookings for both short- and long-stay parking can be made via the airport website (tel: 0844 335 1801; www.heathrowairport.com); business and valet parking (which is available at each terminal) is also bookable through the airport website. Motorbikes can park free of charge in designated areas at each terminal.

Car rental: 

Car hire companies represented at London Heathrow Airport include: Alamo, Avis, Budget, Europcar, Enterprise, Hertz, National and Sixt. Desks for these operators can be found on the arrivals level of each terminal.

Airport hotels

There are three hotels linked directly to Terminals 4 and 5, while there are many other accommodation options in the immediate vicinity of London Heathrow Airport. Hotels can be booked via the British Hotel Reservation Centre, which has desks in the arrivals area of each terminal. A shuttle bus operates a route linking many of the local hotels.

Hilton London Heathrow Airport

The Hilton London Heathrow Airport is a short walk via a covered walkway from Terminal 4, and is linked to Terminal 5 by a free shuttle bus service. The hotel has three restaurants, a fitness centre, business services and an indoor swimming pool.

Telephone: (020) 8759 7755.
Website:
Jury's Inn Heathrow

A 3-star hotel located adjacent to Hatton Cross Station, the Jury's Inn Heathrow has direct and quick underground and bus links to the airport. The hotel has an on-site bar and restaurant, 10 meeting rooms, and provides Wi-Fi internet in public areas.

Telephone: (020) 8266 4664.
Park Inn Heathrow

The 4-star Park Inn Heathrow is located 1.6km (1 mile) from London Heathrow Airport. The hotel has an on-site restaurant, a fitness centre and conference facilities for up to 700 delegates.

Telephone: (020) 8759 6611.
Website:
Radisson Edwardian Heathrow

Radisson Edwardian Heathrow is located on the fringes of London Heathrow Airport, near Terminals 1 and 3. The hotel has extensive conference space, on-site dining options and spa facilities and it offers complimentary airport parking.

Telephone: (020) 8759 6311.
Website:
Renaissance London Heathrow

Renaissance London Heathrow is within walking distance of London Heathrow Airport’s Terminals 1 and 3. The hotel provides parking areas and business facilities, such as meeting space and a business centre. Fitness and dining facilities are also available on site.

Telephone: (020) 8897 6363.
Website:
Sofitel London Heathrow

This 600-room luxury hotel is connected to Terminal 5 by covered walkway. It has 45 meeting rooms, two restaurants and bars, as well as a health spa, gym and hairdresser's. Free internet access is provided in rooms, and early/late check-in is available.

Telephone: (020) 8757 7777.
Website:
Yotel

A 'capsule' hotel located in the arrivals hall in Terminal 4, Yotel offers rooms arranged in a cabin-style layout. Each room includes a shower, free Wi-Fi internet access and a desk.

Telephone: (020) 7100 1100.
Website: