São Paulo-Guarulhos International Airport Guide (GRU)
The main airport serving the sprawling city of São Paulo in Brazil, São Paulo-Guarulhos International Airport is one of the busiest airports in the country. Our guide to the airport includes contact details, transfer facts, details of airport facilities and information on how to get there.
There are Infraero information counters (tel: +55 11 2445 2945) in the departures and arrivals areas of Terminals 1 and 2. Tourist information is provided by the ABAV-SP (The Brazilian Association of Travel Agencies of São Paulo) (+55 11 2445 3484) with desks similarly located on the arrivals floors of Terminals 1 and 2. Comunicação Social can also assist with specific enquiries (tel: +55 11 2445 2256 or 2891).
The two main terminals (Terminals 1 and 2) are situated in one structure, close enough for passengers to walk between them. Shuttle buses connect Terminal 4 to Terminals 1 and 2 and the car parks.
To reach São Paulo-Guarulhos International Airport, take either Ayrton Senna or Presidente Dutra highways eastbound from the city centre.
Bus: Public buses connect São Paulo-Guarulhos Airport with Congonhas Domestic Airport and various destinations in the city centre (journey time to downtown São Paulo: around 50 minutes).
Alternatively, the Airport Bus Service (tel: +55 800 770 2287; www.airportbusservice.com.br) runs regular coach services to destinations in and around the city. Tickets should be purchased in advance on the arrivals floor of Terminals 1 and 2.
Shuttle: A shuttle minibus service operates to the city centre (journey time: 30-50 minutes) from outside Terminals 1 and 2.
Taxi: Prepaid radio taxis serve the terminals. Fares start at around R$95, and the journey time varies from 30 to 60 minutes into central São Paolo, depending on traffic (which can often be heavy).
Banks with bureau de change facilities are located in Terminals 1 and 2. ATMs are available in every terminal.
There is also a 24-hour post office in Terminal 1. There are free Wi-Fi hotspots throughout the airport.
A good choice of restaurants is available in Terminals 1 and 2. Facilities are more restricted in Terminal 4, but a coffee shop, restaurant and fast food outlet are available.
There is a good selection of shops and duty-free outlets in Terminals 1 and 2. There is a small shop in Terminal 4.
Trolleys are available. There is a 24-hour left-luggage office in the arrivals area of the main terminal complex, operated by Malex do Brasil. A lost and found service (tel: +55 11 2445 3786) can be found on the Departures level.
Business facilities, including telephones, fax machines and computers, are available on the departures floor of the administration building. As well as VIP lounges, there are two conference rooms that can each accommodate 80 to 100 people.
Conference facilities are also offered at local hotels, including the São Paulo Airport Marriott Hotel (tel: +55 11 2468 6999; www.marriott.com) and the Hotel Monaco Residence (tel: +55 11 2463 7200; www.monacohoteis.com.br).
Long and short-term parking is available outside the terminals. Payment offices are situated in the arrivals halls.
Car hire companies: Avis, Budget, Hertz, Interlocadora, Localiza, Locar Alpha, Movida and Unidas each have offices at the airport.