Mumbai Chhatrapati Shivaji International Airport Guide (BOM)
Mumbai Chhatrapati Shivaji International Airport is the main airport for the bustling city of Mumbai in western India and is one of the busiest airports in the whole region. Our guide to the airport includes information regarding terminal facilities, public transport routes and nearby accommodation options.
The airport has undergone extensive expansion in recent years, with the rebuilding of Terminal 2. The new terminal became operational in 2014 but some piers and gates will not open until the end of 2015. An extension to the new Mumbai Metro LRT system connecting the airport and city centre is slated to be operational by 2016.
Tourist information desks are located in the arrivals and departures areas of both terminals and are open 24 hours a day (tel: +91 22 6685 1010).
The airport terminals are spread over two different locations, 4km (2.5 miles) apart. Free inter-terminal air-conditioned coach services transfer passengers between the terminals every 20 minutes during the day.
The airport is well signposted from Mumbai and can be reached by taking National Highway 8 northwards – this passes the airport site (Terminal 1) at Santa Cruz. Terminal 2 can be reached by heading further north on the highway before turning eastwards onto Sahar Road.
Rail:A railway reservation counter is situated in Terminal 2. Trains run to the nearby airport Mumbai CST Terminus (formerly known as the Victoria Terminus) and Churchgate for connections to Mumbai and destinations throughout India. Buses 321 and 308 connect the airport with the existing Metro links. For further information check the Indian Railways website (www.indianrailways.gov.in).
Bus:The BEST (tel: +91 2413 7937; www.bestundertaking.com) city bus service to Mumbai. Buses 312 and 321 run to the nearby Vile Parle East train station from Terminal 1 and 2 respectively. Bus 35 connects the airport with Dadar Station, from which a number of buses (61 and 70) run on to various destinations in the city centre. Local bus fares are very low, but travelling on this mode of transport can be crowded and often complicated. Check the services website for more details.
Coach:Intercity coach services can be booked in the arrival areas of Terminal 2.
Taxi:Pre-paid taxis, metered taxis and motor rickshaws are available at the airport. Taxis are the preferred choice of transport for the arriving visitor without pre-arranged hotel transportation. Rates to central Mumbai start at around INR450 with an air-conditioned vehicle and the journey time is upwards of one hour, depending on traffic.
Wi-Fi internet access is available free of charge throughout the terminal buildings. Telecommunications centres, offering telephones, fax, internet, and photocopying services, are also located in both terminals.
There is a good selection of bars, restaurants, snack bars and ice cream parlours at the airport. These range from restaurants serving local delicacies to international chains.
Numerous shops are located within the terminals, including designer clothes retailers, jewellers and newsagents. Duty-free shopping is available in Terminal 2.
Left-luggage facilities are available in both terminals (tel: +91 98 3385 7114 [Terminal 1]; +91 99 2095 4654 [Terminal 2]). Lost items should be reported to the Lost and Found Department in Terminals 1 (tel: +91 22 6685 0438) and 2 (tel: +91 22 6685 0111).
A business centre and executive lounges are situated in the departure areas of both terminals. Facilities in these areas include internet access, fax machines and shoe-polishing machines. Various airlines provide business class lounges and there is a designated executive lounge.
Extensive conference, banqueting and business facilities are available at the nearby LaLit Hotel (tel: +91 22 6699 2222; www.thelalit.com).
Car parking areas are provided at both terminals. There are more than 2,000 spaces in total, with premium and standard car parking options available.
Car hire companies are operated by private agencies and can be found in the arrivals halls of both terminals. It's not wise or usual to opt for the self-drive option – cars with drivers are not expensive. Details of operators can be found on the airport website.