Dubai International Airport Guide (DXB)
Code: DXBNo. of terminals: 3 Dialling code: +971Timezone: GMT ++04:00
Dubai International Airport, Dubai International Airport, PO Box 2525, Dubai, United Arab Emirates
Dubai International Airport is located 4km (2.5 miles) southeast of Dubai.
+971 4 224 5555.
Among the busiest airports in the world, Dubai International Airport is a key hub for flights to and from the Middle East. Our Dubai International Airport guide includes airport contact details as well as information regarding transportation to and from the city, parking options and terminal facilities.
A new concourse, Concourse D, is scheduled to open mid-2015, along with a new train station.
Airport information desks are located at various points within the terminals. The DTCM Tourist Kiosk (Department of Tourism and Commerce) (tel: +971 4 201 0598; www.dubaitourism.ae) in the Terminal 1 arrivals hall provides tourist information, maps and tours – there is also a tourist information stand in Terminal 3.
Transfers between terminals take 15 to 25 minutes using the airport shuttle service. It’s also possible to use the Metro to travel between Terminal 1 and Terminal 3.
Terminal 1 (which serves most non-Emirates international flights) is connected to its departures area (Concourse C) via travelators. Terminal 2 is used primarily for charter flights, low-cost carriers, and some routes within the Gulf region, while Terminal 3 (and its Concourses A and B) is solely for Emirates and Qantas flights.
The Dubai-Al Ain Road runs directly southeast from Dubai city centre on the east side of The Creek (Al-Khor). This airport directly passes the airport and the turn off junction is clearly signposted. The driving time from the city centre to the airport is around 10 minutes.
Metro:The Metro link (tel: +971 800 9090; www.rta.ae) runs frequently between the airport and Dubai city centre (although no service runs on Friday mornings). Stations are located in Terminals 1 and 3. The journey time to the city is between 10 and 20 minutes, depending on the destination.
Bus:A bus service (tel: +971 800 9090; www.rta.ae) runs to the city centre from stations opposite Terminals 1 and 2. Buses C1, 11, 15, 33 and 44 depart from Terminal 1 (fare: AED2), while bus 2 operates from Terminal 2 (fare: AED2). It is also worth nothing that no change can be used on public buses; instead travellers will need to buy an electronic Nol card at the metro station or from the vending machines outside the terminal. In addition, Dubai International Airport Buses provide air-conditioned transport into the city centre and more than 80 hotels.
Taxi:Prepaid taxis can be booked 24 hours a day in the Terminal 1 Arrivals hall. The journey to the city takes 10 to 15 minutes.
Banking services, ATMs and bureaux de change are available from a number of banks in each terminal and within the concourses. Dubai Duty Free (www.dubaidutyfree.com) also offers foreign currency exchange, banking and internet facilities.
Wi-Fi internet access (free for the first 30 minutes) is available to passengers in all terminals and at the gates. Touch-screen internet kiosks, which take credit card payments, are located in Concourse C. There is a 24-hour post office near gate 18 on Concourse C.
There is a large range of cafés, bars and restaurants at Dubai International Airport, with the largest concentrations in Concourses A, B and C. The food court in Concourse C is home to a range of fast-food outlets; Concourse A has a good range of restaurants and bars – including a champagne bar; while Concourse B houses a seafood restaurant among its many options. The public areas of Terminals 1 and 3 host a good range of eateries, while Terminal 2 has a small selection of cafés, restaurants and fast-food outlets.
A comprehensive duty-free shopping experience is available at Dubai International Airport, which includes a wide-ranging selection of duty-free shops at Concourses A, B and C and a smaller choice in Terminals 1 and 3. Shops here range from newsagents to outlets selling designer clothes and watches.
A dedicated lost and found service is available for personal items misplaced in the terminal area (tel: +971 4224 5555). Short-term baggage storage is available in all terminals, and there is also a luggage delivery service.
Other facilities at Dubai International Airport include prayer rooms, showering facilities and fully equipped medical centres in all terminals and concourses. Those with some time before their flight can browse the museum on Concourse A, take a tranquil stroll through the airport’s Zen Gardens (located near gate B7), or relax in the spas in Concourses B and C.
Additionally, the on-site Dubai International Hotel offers access to their swimming pool, Jacuzzi and gym for a fee.
The Dubai International Hotel (tel: +971 4 224 4000; www.dubaiintlhotels.com) has five meeting rooms accommodating six to 18 delegates, and a conference room for up to 60 delegates. Its facilities are spread over Terminals 1 and 3.
There is a dedicated business lounge in Concourse C with work areas and shower facilities, and Emirates lounges in the Terminal 3 departure concourses. Several first- and business-class lounges and VIP lounges are available throughout the airport: access to the luxury Marhaba lounges (tel: +971 4 224 5780) in Terminals 1 and 3 should be arranged at least 24-hours in advance.
The Al Majlis VIP Service (tel: +971 4 504 5196) is available in Terminal 3 and encompasses various lounges, limousine transfers to the aircraft and assistance with check-in, immigration and baggage.
There are helpdesks for passengers with disabilities (tel: +971 4 224 5555) in the main Terminal 1 departures hall. Electric carts are available to transport passengers to/from the concourses, where disabled passengers can access special lounges. Passengers should request assistance (prior to travelling) from their airline, which will in turn notify the airport of any particular needs.
Short- and long-term parking facilities are available 24 hours a day at Dubai International Airport. Short-term parking is located close to the terminals, while long-term areas are connected via a shuttle bus, which takes around five minutes to reach the terminals. An online booking facility is available via the airport’s website.
There are numerous car hire companies available in the arrivals areas of all terminals, including: Avis, Budget, Dollar, Europcar, Hertz, National, Thrifty and Sixt, as well as a number of locally based operators.