About Penang International Airport (PEN)
Penang Airport, located in the Malaysian state of Penang, functions as the main transport hub for travellers visiting the northern region of peninsular Malaysia. Our Penang Airport guide has all the essential information about the airport, including contact information, details of terminal facilities, and information on getting to and from the airport.
An information desk is located in the public area on the ground floor.
Driving between Penang International Airport and Georgetown is easy. It takes 20 minutes on the Bayan Lepas Highway, and it is just a matter of following the signs.
Transfer between terminals:
The terminals are all housed within a single building.
Penang International Airport is located 16km (10 miles) south of Penang's capital city Georgetown and 6km (4 miles) north of Bayan Baru.
(04) 643 4411.
Public transport road:
Bus: Busses ran by Rapid Penang (tel: (04) 238 1212; www.rapidpg.com.my) are frequent and extensive, covering almost every destination in Penang. Bus numbers 401, 401A and 401E all connect the airport to the capital Georgetown in the north of the state as well as Komtar and the jetty, where ferries are available to Butterworth, a transport hub on the mainland. The fare from the airport to Georgetown is around RM4 and should take roughly 50 minutes.
Taxi: The taxi service from Penang International Airport is cheap and reliable. A voucher system with fixed prices for specific destinations is used. Passengers need to buy a voucher at the taxi counter in the terminal building and then present the voucher at the taxi rank outside where they will be allotted a taxi. The trip to Georgetown will cost roughly RM40 although there is a 50% surcharge from midnight until 0600.
A bank, ATMs and a foreign exchange service are available.
Restaurants, offering both local and international food, bars and cafés are located in the terminal building.
There are a number of duty-free shops at Penang International Airport, as well as a gift shop, pharmacy and several newsagents.
For lost luggage items, contact the information desk on the ground floor. There are no luggage lockers at Penang International Airport.
A first aid service is available in the terminal building.
Accessibility is good at Penang International Airport. There are toilets for wheelchair users, lifts up to the departure area on the first floor, and reserved parking spaces in the car parks.
Both long- and short-term parking is available at Penang International Airport, with more than 800 parking spaces.
Car hire companies at Penang International Airport include: Avis, Hertz, Europcar and Auto Europe, along with a number of local operators.